SupplierProof sells digital reports that are generated and delivered instantly on payment. This policy explains when a refund applies.
1. Refund only if the report fails
If you are charged but a report fails to generate or is not delivered due to a problem on our side (for example, a payment is captured but no report is produced, or the report is empty due to a technical error), you are entitled to a full refund of that transaction.
2. No refund once a report is delivered
Because each report is a digital product that is compiled and delivered immediately, no refund is available once a report has been successfully generated and made available to you (on-screen and/or as a PDF download). This includes cases where:
- the public records returned less detail than you hoped — the depth of a report depends on what the source authorities have on file;
- you entered the wrong CIN / GSTIN, or looked up the wrong entity; or
- you changed your mind after the report was delivered.
We recommend reviewing the free preview and confirming the identifier before you pay.
3. Cancellation
Reports are one-time purchases generated on demand — there is no subscription to cancel. A transaction cannot be cancelled once the report has been generated.
4. How to request a refund
If a report failed to generate after you were charged, email support@supplierproof.com within 7 days of the transaction with:
- the email or contact used at checkout;
- the Razorpay payment / order ID; and
- a short description of what happened.
We will verify the transaction and, where a qualifying failure is confirmed, process the refund to your original payment method. Refunds are typically credited within 5–7 business days, though the exact timing depends on your bank or card issuer.
5. Contact
For any billing question, reach us at support@supplierproof.com or via our Contact & Grievance page.